Frequently asked questions

We're headquartered in Deesa and serve homes and businesses across Gujarat. Contact our team with your address to confirm availability before you order.

Omnet Smartlink Services Private Limited was founded in 2015 and has been connecting homes and businesses across Gujarat for 10+ years.

Yes. Omnet is primarily an Internet Service Provider (ISP) operating under a license issued by the Department of Telecommunications (DoT), Government of India.

FF-4/5/6, Vandemataram Heights, Nr. Vikas Laboratory, Gayatri Mandir, Deesa-385535, Gujarat. See our Contact page for a map and directions.

Home broadband plans from 30 Mbps up to 300 Mbps, billed monthly, half-yearly or yearly. All plans include unlimited data and a free router — see the Plans section on our Services page for current pricing.

No. Every broadband plan comes with unlimited data — there's no Fair Usage Policy (FUP) speed reduction after a certain limit.

Monthly, half-yearly (6 months) and yearly billing cycles are available — longer cycles work out cheaper per month. Toggle between them in the Plans section on our Services page.

Yes, a router is included with every home broadband plan.

Yes — contact our support team and they'll help you switch to a different speed tier or billing cycle.

Yes. You can add an OTT app pack or the Digital TV package with 550+ live channels — both are optional and billed separately from your broadband plan.

Pack 01 includes 23 apps, Pack 02 includes 27 apps, and Pack 03 includes 31 apps — including platforms like Prime Video, JioHotstar, SonyLIV and Zee5 depending on the pack.

No — our Digital TV package delivers 550+ live channels over your existing broadband connection without a separate set-top box.

Yes — leased line internet, bandwidth on demand for events, managed network & Wi-Fi solutions, Wi-Fi hotspot solutions, NAS management, and enterprise IT infrastructure planning, installation and support.

A leased line is a dedicated, symmetric internet connection reserved exclusively for your business, with guaranteed uptime and speed — worth it if your business can't tolerate downtime or shared bandwidth.

Yes. Our Bandwidth on Demand service provides high-quality internet for short durations — for live events, video conferencing, concerts, sports matches, festivals and product launches.

Yes — we plan, design and execute enterprise IT infrastructure, including networking and server installation, firewall installation, and managed switches and routers.

Refund requests must be emailed within 2 hours of purchase with your full name, registered mobile number, email, registration date and a screenshot of the payment invoice. See our Refund Policy page for the full process and applicable deductions.

Use the Customer Login link in the header to access the Omnet customer portal, where you can check usage, view invoices and make payments.

You can pay through the customer portal, which supports multiple bill payment options. Contact our team if you need an alternative payment method.

Our team is available 24x7 by phone or WhatsApp for support across Gujarat. You'll find our number and WhatsApp link in the header and footer of every page.

Call us, message us on WhatsApp, or fill out the contact form on our Contact page — our team will get in touch to schedule installation.

Monday–Friday 10:00 AM–7:00 PM and Saturday 10:00 AM–1:00 PM for new enquiries (closed Sunday) — though existing customers can reach 24x7 support by phone or WhatsApp.